South Valley Psychiatry PLLC · Gilbert, AZ
Meeting people where they are
Compassionate, evidence-based psychiatric care from Shawn and Emily Nielsen — a husband-and-wife team of Psychiatric Nurse Practitioners with over a decade of experience across hospital, community, and emergency psychiatry. Serving patients ages 6 and up.
Fill out our secure New Patient form — you’ll get portal access within 24 hours.
Shawn Nielsen
PMHNP-BC Psychiatric Nurse Practitioner
Emily Nielsen
PMHNP-BC Psychiatric Nurse Practitioner“We strive to create an environment where patients feel heard, respected, and genuinely supported.”
Our Mission
Care that honors the whole person
Over the past decade, we’ve dedicated our careers to nursing and mental health care — working across hospital settings, community mental health, and emergency psychiatry. We’ve seen firsthand what happens when people don’t get the support they need, and it’s why we built this practice.
Our mission is simple: to meet people where they are, provide compassionate and individualized care, and equip them with the tools needed to achieve stability and long-term wellness.
Outside of work, we share life with our daughter Audrey, whose energy and joy remind us daily why this work matters so deeply to us.
Meet Shawn & Emily →Husband & Wife Team
Two board-certified PMHNPs under one roof means collaborative, consistent care with a personal touch you won’t find at larger practices.
Real-World Experience
We’ve worked in hospitals, emergency psychiatry, and community mental health — so we understand the full spectrum of care, not just the outpatient setting.
Collaborative Care
We actively partner with therapists and other mental health professionals in your life. Interdisciplinary care leads to better outcomes.
Gilbert-Based & Local
We’re part of this community. Telehealth Mon–Tue, in-office Fridays — flexible options built around your life.
What We Treat
Conditions we care for
We work with patients from age six through adulthood. Every treatment plan is individualized — built around who you are, not a checklist.
Anxiety Disorders
Generalized anxiety, panic disorder, social anxiety, and phobias create persistent worry and fear that interfere with daily life. We help you understand the patterns driving your anxiety and build tools to manage them effectively.
Depression
Major depressive disorder, persistent depression, and seasonal patterns can make even simple tasks feel overwhelming. We take a comprehensive approach to lifting that weight and restoring your sense of self.
Trauma & PTSD
Post-traumatic stress disorder and complex trauma affect how you experience the world long after the event. We offer compassionate, trauma-informed care to help you process, heal, and move forward.
OCD
Obsessive-compulsive disorder and related conditions involve intrusive thoughts and compulsive behaviors that can consume hours of your day. Evidence-based treatment can significantly reduce their hold on your life.
Bipolar Disorder
Bipolar I and II involve extreme mood episodes that affect relationships, work, and quality of life. With the right medication and support, stable, fulfilling daily functioning is achievable.
Mood Disorders
Mood dysregulation, cyclothymia, and related conditions exist on a spectrum. We work carefully to understand your unique presentation and tailor treatment accordingly.
ADHD
Adult ADHD often goes undiagnosed for years, affecting focus, relationships, work, and self-esteem. We provide thorough evaluation and personalized treatment — including medication management — to help you harness your strengths and manage challenges effectively.
How We Help
Our services
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Psychiatric Evaluation
A comprehensive initial assessment — typically 60 minutes — to understand your history, symptoms, and goals, resulting in an accurate diagnosis and individualized treatment plan.
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Medication Management
Ongoing, careful oversight of psychiatric medications with attention to how they’re working for you, any side effects, and adjustments needed over time.
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Telehealth Visits
Secure video appointments through CharmHealth’s HIPAA-compliant platform — available Mondays and Tuesdays. Same quality care, from wherever you are in Arizona.
Our Approach
Evidence-based & individualized
We believe that the therapeutic relationship is the foundation of healing. That means we take the time to truly understand your history, values, and goals — not just your symptoms.
Our treatment plans combine the latest evidence-based practices with a genuine understanding of who you are as a person. Medication, when appropriate, is one tool — never the only answer.
We also actively collaborate with therapists and other providers involved in your care, because coordinated, interdisciplinary care leads to better outcomes for the people we serve.
What to Expect
Your first visit
We know reaching out for psychiatric care can feel like a big step. Here’s exactly what to expect so you can arrive feeling prepared and at ease.
Before Your Appointment
After you submit a New Patient Request, you’ll receive an email within 24 hours inviting you to log into our secure Charm patient portal. There, you’ll complete a few additional forms and requirements — your medical history, current concerns, and any medications you’re taking. Completing this ahead of time means more time with your provider during the visit.
Your Evaluation
Your first appointment is approximately 60 minutes. Your provider will ask about your background, current symptoms, previous diagnoses, family history, and your goals for care. For younger patients, parents or guardians are encouraged to participate. This is a collaborative conversation — we’ll move at a pace that feels comfortable for you.
Your Treatment Plan
By the end of your first visit, you’ll leave with a clear understanding of your diagnosis (if applicable), a proposed treatment plan, and next steps. We will discuss medication options, therapy recommendations, and any referrals we think would support your care.
Follow-Up Care
Follow-up visits are typically 30–45 minutes and are scheduled based on your individual needs. We’ll check in on how you’re responding to treatment, address any concerns, and adjust your plan as needed over time.
- Optum / United Healthcare
- Cigna
- Aetna
- Self-Pay Welcome
Common Questions
Frequently asked questions
Have a general question? Send us a secure message and we’ll respond within one business day. For clinical matters, use your patient portal.
Do you accept my insurance?
We are currently accepting Optum/United Healthcare, Cigna, and Aetna. Insurance acceptance is subject to change — please confirm your coverage when scheduling. If your insurance is not listed, self-pay options are available. See our Financial Policy for rates.
Can I do my appointments via telehealth?
Yes. Telehealth appointments are available Monday and Tuesday, 8:00 AM–5:00 PM, through our secure CharmHealth video platform. You must be physically located in Arizona at the time of your visit. In-office visits are available on Fridays.
Do you see children?
Yes. Emily Nielsen sees patients from age six through adulthood. Shawn Nielsen sees adult patients. Parents and guardians are encouraged to participate in appointments for younger patients.
What happens if I’m in crisis?
If you are experiencing a psychiatric emergency, please call 988 (Suicide & Crisis Lifeline) or go to your nearest emergency room. Our practice is not equipped to handle acute crises.
How do I get started?
Our patient portal doesn’t support self-registration, so new patients get started by filling out our secure New Patient Request form. Within 24 hours, you’ll receive an email invitation to log into our Charm patient portal, where you’ll complete a few additional forms and requirements to finalize your appointment.
Begin your path to well-being
We’re currently accepting new patients. Choose the option below that best fits your needs.
Gilbert, AZ 85296
| Mon – Tue | 8:00 AM – 5:00 PM Telehealth |
| Friday | 8:00 AM – 5:00 PM In Office |
Ready to get started?
Our patient portal does not support self-registration, so every new patient request starts here. Here’s exactly what happens next:
- 1Fill out the secure New Patient form below
- 2Within 24 hours, you’ll receive an email to log into our Charm patient portal
- 3Log in and complete a few additional intake forms and requirements to finalize your appointment
Please include your full name, date of birth, insurance (if applicable), and a brief note about what brings you in.
Submit New Patient RequestAlready a patient?
Log in to your Charm EHR patient portal to send secure messages, complete forms, manage appointments, and review your records.
- ✓Message your provider securely
- ✓Complete or update intake paperwork
- ✓View records and manage appointments
New here? The portal does not support self-registration — please submit a New Patient request first, and you’ll receive a Charm portal invitation by email within 24 hours. A valid payment method is required prior to your first appointment. View our Financial Policy for rates and billing details.